Refund policy
We hope you are satisfied with every Kettle Care® purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.
Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy.
Returns to Kettlecare.com
If you purchased the product from kettlecare.com or from our factory store:
You may return it by mail or in person at the store for a full refund within 30 days of the date of purchase if you include your original receipt.
We do not give refunds, credits, or exchanges for Featured Specials, discontinued items, or items purchased through unauthorized resellers or online auctions. Your shipping and return shipping fees are not reimbursable.
Kettle Care® reserves the right to refuse returns for an unreasonable quantity of items, items that have been improperly stored, or items that may not have been received within the return period.
Prepackaged gifts and kits are assembled individually and may vary slightly. Kettle Care® reserves the right to substitute a product of equal value and nature if the original product becomes unavailable.
All Returns should be addressed to:
Kettle Care Botanicals, 3575 Hwy 93 North, Kalispell, MT 59901
For your protection and to ensure prompt delivery, we recommend that you send your return via USPS Priority Mail. We're sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via USPS Priority Mail or UPS ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. We are available Monday - Friday 9 AM – 5 PM MST, Toll Free 888-556-2316, or email us any time at office@kettlecare.com.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call us at 888-556-2316. We are available Monday - Friday 9 AM - 5 PM MST, or email us at office@kettlecare.com. We'll promptly schedule return arrangements with you.